Account Deletion Request
Gecko Masters · GRAMPUS Inc.
한국어 · English
You may request deletion of your Gecko Masters account and the game data stored in it. Follow the steps below, and we will delete your account once we have verified your request.
How to request deletion
- Open Gecko Masters and tap the account button at the top of the screen. If you have not signed in yet, it reads “Log in”.
- In the panel that opens, tap “Settings”, then tap the “Copy” button to the right of the “PID” row to copy your identifier.
- Email help@grampus.co with your PID and ask us to delete your account.
Your PID is the identifier we use to find your account. Without it we cannot tell which account to delete.
What is deleted
When your account is deleted, the following is deleted with it.
- Account information
- Profile — nickname and avatar
- Geckos and eggs you own
- Currencies you hold — Gold, Jelly and Gems
- Auction and breeding records
- Arena records
- Codex records
What is retained, and for how long
The following is retained for a set period after your account is deleted, and is then deleted.
| Retained information | Period | Reason |
|---|---|---|
| Deletion request record | 7 days | So that you can withdraw the request |
| Records of payments, delivery of virtual items and withdrawal of purchases | 5 years | As required by applicable law |
| Records of consumer complaints and dispute resolution | 3 years | As required by applicable law |
| Records of abuse, if any | 1 year | To prevent recurrence and protect other players |
For details on what we retain and for how long, please see our Privacy Policy.
GRAMPUS Inc. · Contact help@grampus.co